STUDIO POLICIES
De’Nail Factory | Luxury Nail & Restorative Foot Care
Welcome to De’Nail Factory, where luxury meets personalized nail and foot care.
We are committed to providing every guest with a relaxing, professional, sanitary, and judgment-free experience.
To ensure the highest level of service, please review our studio policies before scheduling your appointment.
Booking & Retainers
A 30% nonrefundable booking retainer is required to secure your appointment.
Your retainer is applied toward your total service balance.
Appointments are not confirmed until the required retainer has been received.
Cancellations & Rescheduling
We require a minimum of 24 hours' notice for all cancellations and rescheduling requests.
Appointments canceled or rescheduled with less than 24 hours' notice will result in forfeiture of the booking retainer.
A new retainer will be required to schedule another appointment.
No Call, No Show Policy
NO CALL, NO SHOW = 100% SERVICE CHARGE + PERMANENT BOOKING BAN
Clients who fail to arrive for their scheduled appointment without notifying De’Nail Factory will be charged 100% of the scheduled service total, provided the charge was authorized during booking.
Clients who No Call, No Show will also be permanently prohibited from booking future appointments.
We reserve dedicated time for every guest. Missed appointments without communication affect our ability to accommodate other clients.
Late Arrivals
We provide a 15-minute grace period for scheduled appointments.
Arrivals exceeding 15 minutes may result in cancellation or rescheduling of the appointment.
Please communicate any delays as soon as possible.
Guests & Children
To preserve our peaceful, private studio environment, additional guests and children are not permitted unless they are receiving a scheduled service.
This policy helps us maintain a comfortable, safe, and relaxing experience for every guest.
Payments
The remaining service balance is due immediately upon completion of your appointment.
Accepted Payment Methods
• Cash
• Cash App
• Zelle
• Credit and debit cards
PAY IN 4 OPTIONS
SEZZLE | ZIP | KLARNA
Flexible payment options are available through participating providers. Clients must obtain approval and set up any required virtual payment card before checkout.
Pay in 4 options are subject to provider eligibility, approval, and availability.
All payments must be completed or successfully processed before leaving the studio.
Nail & Foot Wellness
De’Nail Factory specializes in Russian manicures, Russian pedicures, structured gel services, and restorative nail care.
Each guest receives individualized attention based on their nail and foot care needs.
Please understand that certain nail and skin concerns may require ongoing maintenance and multiple appointments to achieve desired cosmetic improvements.
We do not diagnose or treat medical conditions. When necessary, clients may be referred to an appropriate licensed healthcare professional.
Sanitation & Safety
Your health, safety, and comfort are our priorities.
We follow professional sanitation protocols, including appropriate cleaning, disinfection, and sterilization of reusable implements.
For the safety of our guests and professionals, we reserve the right to modify, postpone, or decline services when necessary.
Respectful Studio Environment
De’Nail Factory is a private, welcoming, and judgment-free space.
We believe every guest deserves to be treated with dignity, kindness, and professionalism.
Disrespectful, threatening, or inappropriate behavior toward staff or other guests will not be tolerated and may result in refusal of future services.
Appointment Agreement
By scheduling an appointment with De’Nail Factory, you acknowledge that you have reviewed and agree to our studio policies.
We appreciate your understanding, cooperation, and respect for our time and services.
Thank you for choosing De’Nail Factory. We look forward to providing you with an exceptional experience!
De’Nail Factory
Chicago Ridge, Illinois
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